Why can’t I see my previous transactions or documents in online banking?

If you cannot see your previous transactions, account agreements, or documents in online banking, it is because we have upgraded our online banking platform.

Data from before the transition to the new platform is therefore not automatically available in the new solution.

What does this mean for you?

Transactions from before the migration are not shown in online banking
Documents such as account agreements and annual statements are not available in the document overview
It is expected if you see “no documents found”

How can I access my information?
You are always welcome to contact us if you need:

Previous transactions
Account agreements
Annual statements or other documents

We will help you retrieve and send the requested information.