How do I add additional users to the Business Online Bank?
If other employees in your company need access to Netbank Erhverv, you can add them yourself. Here are the five steps – and answers to frequently asked questions.
What to do
- Log in to the Business Online Bank with MitID.
- Click the profile icon in the top right corner and select "Settings".
- Select "Manage users and permissions".
- Select "Add user".
- Fill in the new user's details and send the request.
What you will need
- Full name, exactly as it appears in MitID
- Email address
- Phone number
- The role you want to assign them
What happens next?
Our Operations Team reviews the details before the user is granted access. Once the user is approved, they will be notified and can log in with their own MitID.
Frequently asked questions
How long does approval take? Typically a couple of hours on weekdays. Requests sent in the evening or at the weekend are processed the next working day.
Who can add a new user? Only users with the Admin role.
Which role should I choose? Viewer can see the account. Creator can prepare payments. Approver can also approve them. Admin can additionally manage users. If in doubt, choose the lowest level of access – the role can always be changed later. Read more about user roles and permissions here.
We no longer have an Admin. If the person with Admin access has left, this can't be resolved in online banking. Contact your adviser.
How do I remove a user? Read how to deactivate other users' access to your kompasbank account here.