How do I withdraw money from my KOMPAS BASIS?

You withdraw money from your KOMPAS BASIS account by transferring it to your NemKonto directly in online banking. Amounts under DKK 500,000 are usually transferred as an instant payment.

How to withdraw money

1. Log in to online banking.
2. Select your KOMPAS BASIS account.
3. Click “Hæv” (Withdraw).
4. Enter the amount you want to transfer.
5. Confirm the transfer with MitID.

The money is then transferred to your NemKonto.

When will the money be in my NemKonto?

• Under DKK 500,000: We try to complete the withdrawal as an instant payment. In some cases, however, it can take 1–2 banking days before the money is in your NemKonto.
• DKK 500,000 or more: If you want a larger amount transferred as an instant payment, you need to split it into several withdrawals. Remember that each withdrawal counts towards your 5 free withdrawals per month.

What does it cost?

You have 5 free withdrawals per calendar month. If you make more than 5, each extra withdrawal costs DKK 100.

Have you got a new NemKonto?

It can take up to 4 hours before we have updated information about your NemKonto. If you have a new NemKonto, contact us at support@kompasbank.dk.

Can I close my KOMPAS BASIS account?

No, you can’t close your KOMPAS BASIS account yourself. The account stays open even when you have transferred your entire balance to your NemKonto and no longer have any active savings accounts. It is also not closed automatically when the balance is DKK 0.

This is because KOMPAS BASIS is the central account linked to your customer relationship with kompasbank.

It has no practical consequences for you. A KOMPAS BASIS account with DKK 0 is free, has no fees and gives you no obligations. In return, your customer relationship stays active. If you want to open a new savings account later, you can do so straight away without going through the sign-up process again.